Retail / Clothing Subscription · 2023

NadineWest

UX Design

Duration: 1 Week
Team: Myself

A returns-processing redesign for a clothing subscription retailer, cutting a slow, error-prone workflow down to a fraction of its original time.

The challenge

Returns are the money-maker for NadineWest.com, and they were losing money because employees relied on software that was difficult, slow, and error-prone. The interface was too hard to scan quickly, so the core task — comparing returning items against what was retained — kept breaking down under real warehouse pressure.

Our approach

Identified the core user task as comparison, and designed everything around making that comparison instant.
Displayed products in a card layout with large images, product category, warehouse pick location, and SKU so items could be recognized at a glance rather than read.
Used product category icons for rapid visual anchoring across long lists of returns.
Surfaced a running summary of total products in the order, returning products, and products retained, with returned-item counts broken out by category.

The process

NadineWest process step 1 — Before: the original returns table crammed status, SKU, image, feedback, and restock decisions into dense rows employees had to read line by line under warehouse time pressure.

NadineWest process step 2 — After: a card-based layout replaced the table, giving every item a large product photo, pick location, and SKU so it could be recognized at a glance instead of read.

NadineWest process step 3 — Swap, Broken, and Notes actions surfaced directly on hover, keeping the primary comparison task uninterrupted by menus or modals.

NadineWest process step 4 — The Swap Product flow let employees correct a mis-picked item inline, with a thumbnail-first list to confirm the right SKU at a glance.

NadineWest process step 5 — Before: the original packing slip buried the new items list under dense copy and small type, with no clear price or return call-to-action.

NadineWest process step 6 — After: a redesigned packing slip surfaced item, size, color, and price in a clean scannable table, with returns instructions simplified below.

NadineWest process step 7 — The pick slip was rebuilt around the same card language as the returns screen — one glance to identify a large-format photo, SKU, and pick location per item.

Results

10x faster returns processing

Sharp drop in processing errors from the redesigned comparison workflow

Delivered in 1 week

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